Terms and Conditions

These Terms and Conditions govern your use of the NH Creationz website and the purchase of products from our online store. By using our website, you agree to these Terms and Conditions.

1. About Us
NH Creationz is an online store selling gifts and related products. For any questions, please contact us using the details provided below.

2. Eligibility
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

3. Products
We make every effort to display as accurately as possible the colours, images, and descriptions of our products. We cannot guarantee that your device’s display of colours will be accurate.

4. Pricing and Payment

All prices are listed in GBP
We accept payment via secure third-party payment providers
Payment must be made in full before orders are dispatched
We reserve the right to change prices at any time without notice

5. Orders

All orders are subject to availability
After placing an order, you will receive an order confirmation email
We reserve the right to cancel or refuse any order for any reason

6. Shipping and Delivery

Delivery times are estimates and not guaranteed
We are not responsible for delays caused by couriers, customs, or events outside our control
Risk in the products passes to you upon delivery

7. Returns, Refunds and Exchanges

You may return items within 7 days of receiving your order
Items must be unused and in original packaging
Personalised or custom-made items cannot be returned unless faulty
Refunds will be issued to the original payment method after we receive the returned item
Shipping costs are non-refundable unless the item is faulty

8. Your Rights (Consumer Rights)
Nothing in these Terms removes your rights under consumer protection laws. If goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund.

9. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of NH Creationz and may not be copied or used without permission.

10. Limitation of Liability
To the fullest extent permitted by law, NH Creationz shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Privacy
Your use of our website is also governed by our Privacy Policy.

12. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date.

13. Governing Law
These Terms are governed by the laws of UNited Kingdom, and any disputes will be subject to the jurisdiction of the courts of that country.

14. Contact Information
If you have any questions about these Terms and Conditions, please contact us:

Business Name: NH Creationz
Email: info@nhcreationz.co.uk

Return and Refund Policy

Thank you for shopping with NH Creationz. We want you to be happy with your purchase. Please read our Return and Refund Policy below.

1. Returns
You have the right to return items within 14 days of receiving your order. To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase (receipt or order confirmation) is required

2. Non-Returnable Items
The following items cannot be returned:

Personalised or custom-made items
Perishable goods
Gift cards
Earrings or personal care items (for hygiene reasons)
Items marked as “Final Sale”

3. Faulty or Damaged Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will offer a replacement or full refund.

4. Refunds
Once we receive and inspect your returned item, we will notify you if your refund has been approved.

Approved refunds will be processed to your original payment method
Refunds may take 5–10 business days to appear in your account
Original shipping costs are non-refundable unless the item is faulty or incorrect

5. Exchanges
We only replace items if they are defective, damaged, or if you wish to exchange for a different size or colour (subject to stock availability).

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked delivery service, as we are not responsible for lost returns

7. How to Start a Return
To request a return or refund, please contact us at:
Email: info@nhcreationz.co.uk
Business Name: NH Creationz
Address: [Return Address]

Please include:

Your order number
Reason for return
Photos (if item is damaged or faulty)

8. Your Consumer Rights
This policy does not affect your statutory rights under consumer protection laws.

Terms and Conditions

Return and Refund Policy

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